Privacy Policy

1. Introduction

Gable End Kitchen respects your privacy and is committed to handling personal information in a responsible manner. This Privacy Policy explains how information is collected and used when you visit our website, place an order, make a reservation or contact our team.

2. Business Information

The website is operated by:

ZENITH HOSPITALITY LTD
130 Manor Way
Ruislip
England
HA4 8HR

Contact Email: food@gableendkitchen.co.uk

Telephone: 0121 471 7962

3. Information We Collect

When using our website, we may collect information provided by you, including:

• Name and contact details provided during ordering or enquiries.
• Delivery information required to complete local delivery requests.
• Collection details selected during ordering.
• Reservation information submitted through the website.
• Messages and enquiries sent through contact forms.
• Website usage information collected through technical tools such as cookies.

4. How We Use Information

Information collected through the website may be used for:

• Preparing and managing food orders.
• Arranging collection or local delivery services.
• Managing table reservation requests.
• Responding to customer enquiries.
• Improving website operation and customer experience.

5. Online Ordering Information

When you place an order through our website, information provided during checkout is used to process your selected items and provide relevant order updates. Order information is retained for up to 24 months for customer support, record management and service improvement purposes.

6. Reservation Information

Reservation details submitted through the website are used only for managing your requested visit. Reservation information may be stored for up to 12 months after the reservation date.

7. Customer Communication

If you contact our team by email, telephone or website form, we may use the information provided to respond to your enquiry. Customer enquiry records are normally retained for up to 12 months after the enquiry has been resolved.

8. Data Storage Period

Different types of information are stored only for as long as necessary for the relevant purpose. Order information: Up to 24 months. Reservation information: Up to 12 months. General enquiries: Up to 12 months.

9. Data Protection

We take reasonable steps to keep customer information secure and protect it from unauthorised access, loss or misuse. Access to customer information is limited to purposes connected with operating the website and providing requested services.

10. Sharing Information

Customer information is not sold or used for unrelated purposes. Information may only be shared with trusted service providers where necessary to operate website functions, process orders or provide requested services.

11. Your Rights

You may request information about the personal details we hold about you, ask for corrections or request deletion where applicable. Requests can be made using the contact details provided on this website.

12. Cookies

Our website uses cookies to support website functionality, remember preferences and understand general website usage. Further information is available in our Cookie Policy.

13. Policy Updates

This Privacy Policy may be updated when website features, services or information handling processes change. Updated information will apply immediately after being published on this page.

14. Contact Information

For questions regarding this Privacy Policy, please contact:

Gable End Kitchen
Email: food@gableendkitchen.co.uk
Telephone: 0121 471 7962