Terms & Conditions

1. Introduction

These Terms & Conditions explain the rules for using the Gable End Kitchen website and related services. By accessing this website, placing an order or making a reservation, you agree to these terms.

2. Business Information

The website is operated by:

ZENITH HOSPITALITY LTD
130 Manor Way
Ruislip
England
HA4 8HR

Email: food@gableendkitchen.co.uk
Telephone: 0121 471 7962

3. Website Use

This website provides information about our menu, restaurant services, online ordering options and reservation availability. Visitors must use the website responsibly and provide accurate information when submitting orders or enquiries.

4. Menu Information

Menu items, ingredients, availability and prices may change from time to time. Some seasonal ingredients or side selections may vary depending on availability. Food descriptions are provided to help customers understand menu options before ordering.

5. Online Ordering

Online orders are prepared according to the selected items and information provided during checkout. Customers are responsible for checking their order details, selected items and contact information before submitting an order.

Orders are normally prepared within approximately 20–45 minutes. Larger orders or busy service periods may require additional preparation time.

6. Collection Orders

Customers selecting collection should arrive around their chosen collection time. Orders should normally be collected within 30 minutes after receiving collection confirmation. If an order cannot be collected within this period, please contact the restaurant team for assistance.

7. Local Delivery

Local delivery availability depends on delivery area, service capacity and operating hours. Estimated delivery times may vary depending on preparation requirements, distance and current kitchen activity.

Customers are responsible for providing accurate delivery information.

8. Restaurant Reservations

Reservation requests are subject to availability. Customers should provide accurate booking details, including preferred date, time and contact information. For group visits or special arrangements, please contact the restaurant team before arrival.

9. Order Changes & Cancellations

Requests to change or cancel an order should be made as soon as possible. Once preparation has started, changes may not always be possible due to the nature of freshly prepared food.

Reservation changes should be requested at least 24 hours before the planned visit where possible.

10. Refund & Order Issues

If there is an issue with an order, customers should contact the restaurant team within 24 hours of collection or delivery. Please provide relevant order details and information about the issue so we can review the request. Further information is available in our Refund & Order Issue Policy.

11. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact and order information.
• Reviewing menu details before ordering.
• Informing the restaurant about relevant dietary requirements before ordering.
• Following collection and reservation instructions.

12. Website Availability

We aim to keep the website available and accurate. Temporary changes, updates or maintenance may occasionally affect website availability.

13. Intellectual Property

Website content, images, branding and written materials are provided for use in connection with Gable End Kitchen services. Content may not be copied or used without permission.

14. Privacy & Cookies

Customer information is handled according to our Privacy Policy and Cookie Policy. These documents explain how information is collected, used and managed.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any matters relating to these terms will be handled according to applicable legal requirements.

16. Contact Information

For questions about these Terms & Conditions, please contact:

Gable End Kitchen
Email: food@gableendkitchen.co.uk
Telephone: 0121 471 7962