Food Delivery & Collection Policy

1. Introduction

Gable End Kitchen provides freshly prepared food available for collection and local delivery through our online ordering service. This policy explains how orders are prepared, collected and delivered.

2. Order Preparation

All food orders are prepared after confirmation according to the selected menu items and requested collection or delivery option.

Standard orders are normally prepared within:

• Approximately 20–45 minutes.

Larger orders, busy service periods, weekends or seasonal events may require additional preparation time.

3. Collection Service

Customers selecting collection can choose an available collection time during the ordering process. Orders will be prepared based on the selected time slot and kitchen capacity.

4. Collection Timing

Customers should arrive close to their selected collection time to ensure the best food quality.

• Please collect your order within 30 minutes after receiving collection confirmation.
• If you expect to arrive later, please contact the restaurant team where possible.

Delays after the recommended collection period may affect food quality.

5. Local Delivery Service

Local delivery is available for selected nearby addresses during operating hours. Delivery availability depends on location, restaurant capacity and current service conditions.

Available delivery options and estimated timings will be shown during the ordering process.

6. Delivery Time Information

Delivery time includes food preparation and travel time. Orders are normally delivered within approximately:

• 30–60 minutes depending on distance and kitchen activity.

During busy periods, weekends, public holidays or unexpected circumstances, delivery times may vary.

7. Delivery Area

Delivery is available only to addresses within the service area supported by the restaurant. Customers should provide an accurate delivery address before completing an order.

If an address is outside the available delivery area, the available ordering options may be limited.

8. Delivery Information Requirements

Customers are responsible for providing:

• Correct delivery address.
• Accurate contact details.
• Any access information required for delivery.

Incorrect or incomplete information may affect delivery timing.

9. Receiving Your Order

Customers should check the order items when receiving their delivery where possible. If there is an issue with an order, please contact our team within 24 hours.

10. Delivery Delays

Delivery times are estimated based on normal operating conditions. Occasionally, delays may occur due to:

• High order volumes.
• Preparation requirements.
• Travel conditions.
• Unexpected service circumstances.

Our team will provide assistance where possible if a delivery concern is reported.

11. Collection & Delivery Changes

Requests to change collection or delivery details should be made as soon as possible. Changes may not always be possible once preparation has started.

12. Food Quality & Handling

Food is prepared and packed carefully before collection or delivery. Customers should consume food within a suitable time after receiving the order and follow any storage guidance where applicable.

13. Order Support

For questions regarding collection, delivery or an existing order, please contact:

Gable End Kitchen
Email: food@gableendkitchen.co.uk
Telephone: 0121 471 7962

14. Policy Updates

This Food Delivery & Collection Policy may be updated when service arrangements change. Any updated information will apply immediately after being published on this page.